Revised January 2021

At PGUK we are committed to processing personal information about our customers in ways that comply with our legal obligations as well as being clear with our customers about what we do with their personal information. Some of the key points of PGUK’s privacy statement are:

✔ We do not sell your data to third parties

✔ We do make it easy for you to manage your information, you can change your communication preferences at any time

✔ We do use data to help us provide great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely

We are PROGASES (UK) Ltd of 28 FORTH STREET, BOOTLE, LIVERPOOL, MERSERYSIDE, L20 8JW, England, (“PGUK”). We share your concern about the protection of your personal information and are committed to safeguarding your privacy.

This document covers information we collect about you, whether via our websites:

www.progasesuk.com

(our “Website”), Please read it carefully to understand how your personal information will be treated.

We will be the “controller” of the personal information which you provide to us or which we collect from you.

1. Personal information that we collect,

We collect a range of personal information relating to you, including your:

2. How we use your personal information,

We use your personal information as follows:

Marketing

We may send you direct marketing in relation to our own products and services by phone and post, as long as this is in line with any marketing preferences that you have provided to us.

We will only send you direct marketing in relation to our own products and services by email, WhatsApp or SMS:

Your agreement to the use of your personal information for direct marketing purposes is optional and if you choose not to consent, your visit to and use of our Websites will not be affected.

You can choose to opt out of receiving direct marketing information from us at any time, through the ‘Unsubscribe’ link at the bottom of any PGUK email you receive.

Recruitment

Curriculum Vitae’s can be sent and stored by emailing PDF versions to jon@progasesuk.com

3. Automated decision making/profiling.

Credit Checks
We use technology provided by the credit reference agencies Experian and Dun & Bradstreet (“CRAs”) that processes personal information that you provide to us, in order to analyse your creditworthiness, which helps us to decide if we are able to offer you an account, through which you can purchase products and services from PGUK, by phone, online, or by contacting any of our team. We will also continue to exchange information about you with the CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share this information with other organisations, which may use it to make decisions on future applications for credit.

Experian provides a Credit Reference Agency Information Notice (“CRAIN”) with further information about how it uses and shares personal information that it receives about you and/or your business, which is available to review at this link: www.experian.co.uk/crain/index

Dun & Bradstreet also provides further information in its privacy policy about how it processes personal information, which is available on its website: www.dnb.co.uk

If you pass our credit checks, and our other account opening criteria (details of which will be made available to you during the account opening process) you will be entitled to open an account with us and order any of our products and services in accordance with our General Conditions of Sale. If you do not pass our credit checks you will not be able to set up an account but you may still be entitled to order our products or services (in accordance with our General Conditions of Sale) at our discretion, by making payment upfront.

Pricing Variations
We use software that processes your personal information (including contact details) and information about your transaction history with us in order to produce recommendations for periodical variations in the pricing of our products and services. We use this software to help us to decide how and when to change our prices. Our Sales Teams ultimately decide if any price change recommendations produced by the software will be applied.

Third Party Advertising Partners
We use third party advertising partners for a variety of marketing services which may include but are not limited to:
LinkedIn‘s Matched Audience built via your email address as provided to us, with information held in your LinkedIn account (if you have one) in order to enable LinkedIn to show you adverts for our services when you are navigating LinkedIn. You can find more information about how your personal data may be used in connection with LinkedIn‘s advertising and options for opting out here: www.linkedin.com/legal/privacy-policy

Facebook’s Custom Audience service which matches your email address as provided to us, with information held in your Facebook account (if you have one) in order to enable Facebook to show you adverts for our products and services when you are navigating Facebook. You can find more information about how your personal data may be used in connection with Facebook’s advertising and options for opting out here: www.facebook.com/privacy/explanation

Google‘s Customer Match service which matches your email address as provided to us, with information held in your Google account (if you have one) in order to enable Google to show you adverts for our products and services when you are searching on Google, using Google’s search network, shopping function, on YouTube or on Gmail

Other online marketing services of Google’s, Google Search which places our adverts within search results; Google Display Network which makes available to us advert space on third party websites; and Google Remarketing which places PGUK adverts on third party websites following a user having visited the PGUK website. These services use cookies (and in some instances information held in your Google account, if you have one) in order to build profiles about you, for the purposes of providing you with personalised adverts. See section 7 below for further details on cookies. You can find out more about how your personal information may be used in connection with Google’s advertising functions and options for opting out here: www.google.co.uk/intl/en/policies/technologies/ads

4. Legal basis for processing

In terms of the legal basis, we rely on to process your personal information, these are as follows:

for our legitimate interests in: management of your account (including processing payments) and our relationship with you, and communicating with you.

5. How we share your personal information.

When we use your personal information for the purposes specified above, we may also share it with other companies in Linde for reporting purposes and otherwise in accordance with Linde Privacy Statement, which can be viewed here: www.progasesuk.com 

In addition, we may share your personal information with:

The performance of services by our third-party service provider(s) may be subject to a separate privacy statement provided to you by the relevant third party. You should read any such statement carefully.

6. How long we keep your personal information.

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will consider factors including:

legal obligation(s) under applicable law to retain data for a certain period of time.

statute of limitations under applicable law(s).

(potential) disputes, and,

guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

7. Cookies

Where you use our Websites, we will process your personal information collected by using cookies in accordance with our Cookie Policy.

For more information on the use of cookies on our Websites please go to our cookies policy.

8. Links to third party websites

Our Website (may) contain links to other Internet websites. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites‘ use of any personal information. Nevertheless, in the event you encounter any third party associated with our Websites (or who claims association with our Websites) who you feel is improperly collecting or using information about you, please contact jon@progasesuk.com we will be happy to forward your message to the third party.

If and when we sponsor promotions, or third parties sponsor promotions in conjunction with our Websites, either we or the third party will post relevant privacy information in the official rules and/or registration area for the promotion. That privacy information, to the extent (if any) it conflicts with this Privacy Statement, will govern that particular promotion.

9. Security

We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology (“SSL“ or “Secure Socket Layer“ technology) to encode personal information that you send to us through our Websites. SSL works by using a private key to encrypt data that‘s transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

10. Your rights

The following section explains your rights. The various rights are not absolute, and each is subject to certain exceptions or qualifications.

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. Therefore we’re providing you with the information in this Privacy Statement.

11. Updating this statement

We may make minor changes to this Privacy Policy. When we make these changes we will publish the updated policy on our Website. If we make any significant changes, we will take additional steps to inform you of these.

12. Contact us

For further information regarding these rights, about this Privacy Statement generally or to make a complaint please contact jon@progasesuk.com

Please provide as much information as possible to help us identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken.

Before assessing your request, we may request additional information in order to identify you. If you do not provide the requested information and, as a result we are not able to identify you, we may refuse to action your request.

We will generally respond to your request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary considering the complexity and number of requests that you have submitted.

We will not charge you for such communications or actions we take, unless:

you request additional copies of your personal data undergoing processing, in which case we may charge for our reasonable administrative costs, or

you submit manifestly unfounded or excessive requests, in particular because of their repetitive character, in which case we may either: (a) charge for our reasonable administrative costs; or (b) refuse to act on the request.

Who we are

Our website address is: https://progasesuk.com.

What personal data we collect and why we collect it

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them. We may collect the following information:

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services. Specifically, we may use data:

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. We may use cookies to:

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. To learn more about cookies and how they are used, visit All About Cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.